Operational Improvement & Management

As many organisations grow operational infrastructure is built layer by layer as and when elements are required. This is entirely understandable as your main goal is to ensure Net New is constantly growing and product is inline with consumer demands. However, this does mean many organisations arrive at a point where operations is a mixture of many individual contributions over a long period of time leaving processes, procedure and policy incoherent ​at worst or too complex for growth at best.

ThinkWork are able to provide a deep dive on your operational status. With a top to bottom evaluation we can identify key areas that require improvement and remove the stress and worry of key players by implementing immediate and effective change to streamline all areas of operations.

ThinkWork can also continue to monitor Operations or assist with the recruitment to start building your Operations function.


All of ThinkWorks processes start with an evaluation of things as they are now, how you perceive them as currently and where your organisation would like things to be. 

No action is taken until this is clear and all parties are aligned with how to move forward.

All Processes, Policies and Procedures are scrutinized with key contributors consulted and feedback acquired from all necessary key stakeholders. Modern operational success relies on the ability to create, implement and execute complex tasks efficiently with replicable scalable functionality at low cost. ThinkWork will use this opportunity to create a plan that achieves just that and often much more. 



Every organisations operational requirements differ slightly but ThinkWork also identifies key patterns in needs for modern businesses. As such ThinkWork work with various other organisations to deliver operational solutions where necessary and suggest either insourced or outsourced components of operations depending on budget constraints and current goal achievement.

Often a top to bottom organisational revamp is suggested for legacy organisations looking to catch up or small but impactful process and procedural changes that can have significant positive impact on performance and results. This varies, but the results are always the same. We will work closely with key stakeholders to determine the best course of action.


ThinkWork will only deploy an agreed Organisational Change strategy with key stakeholder approval and once given the green light will work tirelessly to ensure its success. By now you will have a good understanding of the ThinkWork process and methodology, so here you are free to give ThinkWork autonomy to execute or have deployment include touch points with high or low levels of stakeholder oversight. The choice is yours and varies organisation to organisation and project to project. 


ThinkWork is always keen to grow, learn and develop along the way. No project goes entirely as planned and as such ThinkWork turns this to an advantage; ensuring part of the execution process is to constantly evaluate and evolve and ensure our aligned goals are met. Many Consultancy firms rely on stagnating projects or 'afterwork' to generate recurring revenue. ThinkWork relies on to the letter execution and delivering promises for return business, not prolonging current projects. Your success is our success. It's that simple.

We will continue to evaluate all areas of your organisation, measure all relevant data and maintain effective communication between all involved in deployment and execution.




ThinkWork are usually the first to tell organisations delivery has been achieved and goals have been or will now be met. We will inform you and deliver a full report. Organisational Improvement & Management is generally an area ThinkWork are involved in over longer periods of time than other consultancy services provided. This is because Operations needs to be monitored over long periods to see if change is temporary or long standing.  

Ask about this at the planning stages or upon delivery.  

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